E-Learning „Perspective change and Customer Journey Mapping“

Objectives

This e-learning serves as a first introduction to the topic of Customer Journey Mapping. It deals with central terms, guiding questions and presentation options for the creation of a Customer Journey. 

Training content

• Customer satisfaction and customer orientation approaches
• Understanding customer needs
• Change of perspective: Customer versus business perspective
• Phases and milestones of a customer journey
• Presentation options and guiding questions for the creation of a customer journey

Target group

• Managers and employees who want to drive forward the topic of customer orientation
• Managers and employees Organization
• Managers and employees Corporate and Personnel Development
• Managers and employees from all divisions with customer contact
• Managers and employees Process Management

Seminar program

The e-learning "Perspective change and Customer Journey Mapping" is part of the seminar Process-oriented Customer Journey Mapping. The seminar includes 4 e-learning modules and a 1-day intensive training and costs 1,170 euros net.

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Kommende Termine

Seminarkatalog