E-Learning “Process-oriented Customer Journey Mapping” (Bundle)

Objectives

Here you acquire all 3 e-learnings as a bundle. The aim is to impart knowledge of customer journey mapping as well as its transfer and practice-oriented application in a process-oriented organization.

Training content

• E-Learning "Perspective change and Customer Journey Mapping"
• E-Learning "Customer Journey activities and touchpoints"
• E-Learning "Merging Customer Journey and business processes"

Additionally, we recommend the e-learning "Process Management Basics". The e-learning is not included in this bundle and must be booked separately.

Target group

• Managers and employees who want to drive forward the topic of customer orientation
• Managers and employees Organization
• Managers and employees Corporate and Personnel Development
• Managers and employees from all divisions with customer contact
• Managers and employees Process Management

Seminar program

The e-learning course is part of the seminar Process-oriented Customer Journey Mapping. The seminar includes 4 e-learning modules and a 1-day intensive training and costs 1,170 euros net.

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Ansprechpartner

Seminarkatalog