E-Learning “Merging Customer Journey und business processes”

Objectives

In this E-learning, you will learn how to merge the customer perspective and internal business processes. In addition, key measurement methods for determining customer orientation are covered.

Training content

• Review on fundamentals of process management and customer journey
• Moments of Truth
• Relationship between process map and customer journey map
• Derivation of requirements for customer-centric To-Be processes
• Voice of the Customer (VoC) and Net Promotor Score (NPS) as central measurement methods for determining customer orientation

Target group

• Managers and employees who want to drive forward the topic of customer orientation
• Managers and employees Organization
• Managers and employees Corporate and Personnel Development
• Managers and employees from all divisions with customer contact
• Managers and employees Process Management

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Seminar program

The e-learning "Merging Customer Journey and business processes" is part of the seminar Process-oriented Customer Journey Mapping. The seminar includes 4 e-learning modules and a 1-day intensive training and costs 1,170 euros net.

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Kommende Termine

Seminarkatalog