BPM Basics

The aim of this seminar is to convey the fundamental knowledge and basic tools of Process Management. An overall understanding of the importance of managing processes and the knowledge of the essential main features of BPM is the elementary precondition for a successful work in and with processes. In this seminar level the basic principles for a successful process handling will be conveyed systematically. The participants of the seminar will learn the basic understandings and essential terms for the application of processes in organizations.  Further principal component is the development of competence for the systematic identification, analysis and documentation of processes. Besides the focus on content-related education, the transfer of learning will be intensified and optimized by sufficient time frames for group work and the exchange of experience. Therewith, the necessary basis for the successional seminars to the point of the process manager is established successfully.

Target group

• Chiefs and employees process management
• Chiefs and employees organizational department
• Chiefs and employees corporate and personnel development
• Process managers; process analysts, process coordinators, process modelers
• Chiefs and employees quality management
• Chiefs and employees information technology
• Managers with process responsibility

Duration: 2 days - Seminar content - sign up online -  download application form

Dates

The participation fee includes:

Lunches, drinks and seminar material. The stated prices are net prices.

Basics process management

• Development of Process Management method
• Know the understanding of process management
• Classify terms around process management
• Differentiate process types
• Buildup structures of processes
• Deal with property criteria of processes with regard to contents
• Know notation symbols of processes
• Compile process map
• Make organizational structures and process interfaces transparent
• Understand tasks and roles in process management

 Identify and document processes

• Analyze customer requirements for processes
• Choose software tools for process visualization
• Visualize actual processes
• Analyze actual processes
• Introduce reference models
• Choose key performance indicators for processes
• Analyze coherence of processes
• Determine potential of optimization
• Use existing methods (e.g. quality management)
• Buildup process model
• Allocate process aims
• Develop target process
• Define process standards
• Analyze the demand for adaptation
• Know the requirements of documentation
• Successfully apply documentation approaches

  download application form