BPM Introduction
The aim of this seminar is the introduction in the essential basics for a sustainable design of Business Process Management (BPM). The imparted topics can be deepened during further seminars in the course of the education to a ‘business process manager’. The participant should determine his own status quo regarding knowledge and experience to be able to prepare in collaboration with BPM academy an individual further advanced training plan.Besides the presentation of the content-related subparts of BPM, it is particularly intended to realize well directed comprehensive learning effects by the intensive exchange of experiences in the seminar.
Target group
- Chiefs and employees process management
- Chiefs and employees organizational department
- Chiefs and employees corporate and personnel development
- Process managers; process analysts, process coordinators, process modelers
- Chiefs and employees quality management
- Chiefs and employees information technology
- Managers with process responsibility
Duration: 2,5 days -
Seminar content -
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Dates
| Date | Location | Price |
| Sep 29, 2010 - Oct 1, 2010 | Montabaur | 1,250 EUR |
| Dec 7, 2010 - Dec 9, 2010 | Montabaur | 1,250 EUR |
The participation fee includes:
Lunches, drinks, one joined dinner (3 course menu), seminar material. The stated
prices are net prices.
Basics – Business Process Management
- History of BPM
- Understanding and classification in the organization
- Success factors in process management
- The BPM cycle – aims and creation
- Trends and requirements in process management
- Legal challenges by Basel II, Sarbanes Oxley etc.
Organization and Business Process Manager
- BPM and organizational structure
- Buildup process maps
- Understand the roles in BPM
- Competences of the business process manager
- Systematically determine the tasks in the process model
Change Management
- Challenges of the implementation of BPM
- Typical reactions and phases in change processes
- Guidance in change projects
- Use of systematic perceptions and methods
- Handling of resistances and conflicts
- Management of BPM projects
- Collaboration and guidance in process oriented organizations
Methods for the Controlling of business processes
- Strategic methods (e.g. Balanced Scorecard)
- Quality oriented methods (e.g. EFQM Six Sigma)
- Activity based costing
- Integrated BPM controlling approach
- Recommended course of action for the integrated handling methods